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Customer Service

Regularly scheduled maintenance by a Häny service technician saves you time and money.

When do you start to think about your pumping system?

Often only when there is a malfunction. Expenses and aggravation are inevitable because everything must urgently be repaired. The simple solution: Häny maintenance modules which are matched perfectly to your needs.

To make sure your pumping system never gets to the point where it fails, we recommend regular maintenance. For a longer service life it is recommended to have the system examined by a professional periodically and at least once a year.

Your service partner Häny AG offers all appropriate services for high-quality products which ensure the pumping system is always ready to go into service without any problems. Fast, straightforward and leading to the customer's full satisfaction.

"Basic" maintenance module

  • Periodic maintenance of the pumping system
  • 15% customer loyalty discount on all required spare parts
  • For extensive repairs you receive a cost estimate at no obligation

"Bronze" maintenance module

  • Periodic maintenance of the pumping system, at least once per year
  • 25% customer loyalty discount on all required spare parts
  • No charge for travel to and from the site for all service calls during normal working hours
  • For extensive repairs you receive a cost estimate at no obligation

"Silver" maintenance module

  • Periodic maintenance of the pumping system, at least once per year
  • Spare parts up to CHF 500.00 included, above that 25% customer loyalty discount
  • No charge for travel to and from the site for all service calls
  • For extensive repairs you receive a cost estimate at no obligation

 

Never again have any worries with the "Silver Plus" service package

Using Häny Guard Plus, we monitor your pumping system on your behalf and fix any malfunctions even when you are away. In case of a malfunction, our service department is sent an alarm directly so that you don't run into any unpleasant surprises when you return.

"Gold" maintenance module

  • Periodic maintenance of the pumping system
  • Includes spare parts and replacement pumps
  • No charge for travel to and from the site for all service calls
  • All troubleshooting and repairs on the pumping system included

 

Never again have any worries with the "Gold Plus" service package

Using Häny Guard Plus, we monitor your pumping system on your behalf and fix any malfunctions even when you are away. In case of a malfunction, our service department is sent an alarm directly so that you don't run into any unpleasant surprises when you return.