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Customer Service

The customer is at the center of our endeavor. Our service package comprises the entire lifecycle of your plant.

Assembly and startup

  • Assembly and startup of complete systems or individual units
  • Our experts benefit from the latest tools, measuring devices and instruments

Service and Maintenance

  • Tailored maintenance agreements with itemized services. Regular maintenance for foremost availability and cost-effective operation
  • Status-driven maintenance for the early detection and elimination of weak points
  • The best protection for your key systems

Customer Assistance

  • 7/24 hr Hotline at 0848 PUMPEN (0848 786 736)
  • Nationwide service locations for prompt response and assistance
  • Low system downtime due to extensive spare parts inventory

Overhaul and revised capacity

  • Partial overhauls are carried out on site (bearings, lubricants, sealing)
  • Complete overhauls are conducted at our Jona plant (complete dismantling and overhaul, exchange of spare parts, reassembly and corrosion protection)
  • Performance check on hydraulic and electric test bench
  • The quality of a pump that has undergone a complete overhaul is comparable to that of a new unit
  • Capacity revisions performed on hydraulic systems in order to address changing parameters

Spare parts and surface treatment

  • Extensive inventory for prompt delivery of spare parts
  • Overhaul, surface treatment and manufacture of machine parts

Analysis, expert opinions and training

  • Status analysis of individual assemblies and complete systems through state-of-the-art measuring technology
  • Independent expert opinions for evaluating operation of or damage to centrifugal pumps
  • Training at your site or at company headquarters in Jona (content is tailored to the needs of your participants)
  • Häny Plus